Refund policy

I want you to love your books, but here’s what you need to know about returns and refunds:

All digital product sales are final and non-refundable.

Any personalised paperbacks are non-refundable.

By purchasing a digital product from this store, you agree to immediate download and acknowledge that you lose your right to cancel under the UK Consumer Contracts Regulations. Digital products cannot be refunded once the download or delivery process has begun. If an ebook doesn’t work, please contact me and I’ll send you a working copy.

You can cancel an order of un-personalised paperbacks or stickers purchased through this store within 14 days of delivery, for any reason. Please contact me within those 14 days, then send the item back within 14 days of telling me. Return postage is paid by you. I will refund the price of the item and the original standard delivery cost. If the item has been used or handled more than you could have in a shop, I may reduce the refund to reflect that.

You can always contact me for any return question at customerservice (at) beatricebradshaw (dot) com.

Damages and issues

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. You won’t pay any postage for a faulty or wrong item.

For printed books, I may request photo evidence of the damage or misprint to process a refund or replacement.

Exceptions / non-returnable items

Certain types of items cannot be returned, like digital products and personalised paperbacks. Please get in touch if you have questions or concerns about your specific item. Unfortunately, I cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

I will notify you once I’ve received your return, and refund you on your original payment method within 14 days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact me: customerservice (at) beatricebradshaw (dot) com.

Pre-ordered a book? My cancellation policy explains how to cancel before it’s delivered.